What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I was very impressed with my experience at this hearing consultant. I went in for a free hearing test thinking I didn’t need hearing aids and found I did have some level of hearing loss. instead of the Doctor selling me what I didn’t need at this time he gave...

Wade Douthitt, on Google

The staff was very helpful in getting me help with the VA that I didn't know anything about and just taking the time to make me feel good about me being there.

Dug Weaver, on Google

Friendly and efficient service that got to the point immediately that fixed my immediate problem while showing me how to care for my hearing aides. I left feeling that the business was there because it valued its customers.

Dennis Fisher, on Google

I called this location frantic, I was crying profusely and full of anxiety over a health issue and I couldn't address that issue until I had a hearing test that was completely unnecessary, but the medical order of operations had to be followed. The person who scheduled appointment, and Linda...

Dannica Harmon, on Google

My husband and I went for a hearing test knowing his hearing has gotten worse over the years. We were shocked to find out just how much hearing he has lost. The audiologist did an excellent job, taking time to be thorough so he could be fit properly with hearing...

Sue Bynum, on Google

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